Configurable service modules
Support Built Around the Client’s Complaint Process.
Modules can be combined for medical-device complaints, pharmaceutical product-quality complaints or mixed administrative queues, subject to the client’s procedures and systems.
Complaint Intake ProcessingLog incoming records, channels, receipt dates and source references.
Medical Device Complaint SupportCapture device, event, reporter, return and documentation fields.
Pharma Product Complaint SupportStructure product-quality complaint data and supporting information.
Follow-Up AdministrationTrack approved questions, responses, reminders and unresolved gaps.
Document IndexingClassify and link correspondence, images, forms and attachments.
Related Record ResearchSupport duplicate and related-case searches using defined criteria.
Return & Sample TrackingMaintain administrative status for requested, received and pending items.
Backlog & Queue SupportOrganize aged records, missing information and review dependencies.